SmallBizGenius Analysis
Northstyle receives overwhelmingly negative reviews regarding product quality, sizing issues, and difficult returns. Customers frequently report receiving poor quality items that don't match the website's descriptions, and struggle with the return process, often facing high return shipping costs to China.
Category Breakdown
Scores based on analysis of 280 recent reviews
Product Quality
1.5/10Reviewers consistently report receiving items of poor quality, often described as cheap, badly made, and not matching the website's descriptions. Many mention thin materials, loose weaves, and overall disappointing construction, with one reviewer stating their coat was so thin that their socks were thicker.
65 reviews mention thisSizing Issues
1.0/10Many customers complain about inaccurate sizing, with items often being much larger or smaller than expected. This discrepancy leads to returns and further dissatisfaction, as customers struggle to find the right fit.
30 reviews mention thisReturns and Refunds
1.2/10A significant number of reviewers express frustration with the return process, citing high return shipping costs, particularly to China, and difficulty obtaining full refunds. Some customers report being offered store credit or partial refunds instead of full refunds, while others claim their returns were lost or ignored.
50 reviews mention thisCustomer Service
2.0/10Several reviewers describe Northstyle's customer service as unhelpful, unresponsive, and difficult to communicate with. Customers report struggling to get assistance with returns, exchanges, and order cancellations, often feeling pressured to accept unfavorable resolutions.
25 reviews mention thisShipping and Delivery
2.5/10Some reviewers mention long delivery times and a lack of transparency regarding shipping. Customers report waiting weeks for their orders to arrive and receiving little to no communication about the status of their shipments.
15 reviews mention thisPros & Cons
What Customers Love
"I ordered 2 items but changed my mind and sent a email asking to cancel the order, within an hour of placing the order. I got a return email telling me they couldn't guarantee cancellation but the ne..."
"Even after reading all the reviews, I decided to try NorthStyle anyway. I ordered 4 things. Three fit & one doesn’t."
Common Complaints
"Took weeks to deliver and when my dress and coat arrived absolutely shocking quality, I have been totally scammed."
"Ordered 4 shirts from this company, shirts looked great on the website and no mention on the website of China. The items arrived, ordered small and they were huge, the quality was terrible, I would..."
"Items are cheap and badly made, the sizing is awful and when you ask for a refund their options are a credit note or 10% refund. If you state a full refund you have to send back to china at your own c..."
"Their customer service is terrible and unhelpful. If you have a return, you pay for it, then they lose it, then they are unhelpful."
"It takes far too long from time of placing an order until the order is shipped. Other companies can get a clothing order out the door in a day or even same day."
Common Questions About Northstyle
Answers derived from customer review patterns
Is Northstyle legit and trustworthy?
Based on the analyzed reviews, Northstyle appears to be a company with significant issues regarding product quality, sizing, and customer service, leading many customers to believe it is not a trustworthy retailer. Many reviewers report receiving items that are of poor quality and do not match the website's descriptions. The return process is frequently described as difficult and costly, with customers often required to ship items back to China at their own expense. Given these concerns, it's advisable to exercise extreme caution before placing an order with Northstyle.
Based on 45 reviewsDoes Northstyle have good customer service?
The majority of reviews suggest that Northstyle's customer service is lacking. Many customers report difficulty getting assistance with returns, exchanges, and order cancellations. Reviewers describe customer service representatives as unhelpful, unresponsive, and difficult to communicate with. Some customers also feel pressured to accept store credit or partial refunds instead of full refunds, further contributing to the negative perception of their customer service.
Based on 25 reviewsIs Northstyle worth it for small business?
Given the overwhelmingly negative reviews, Northstyle is likely not a worthwhile option for small businesses. The consistent complaints about poor product quality, inaccurate sizing, and a difficult return process raise significant concerns about reliability and customer satisfaction. Small businesses seeking clothing for resale or promotional purposes would be better served by exploring alternative vendors with more positive customer feedback and a proven track record of quality and service.
Based on 30 reviewsWhat is Northstyle's return policy like?
Northstyle's return policy is a major point of contention among reviewers. Many customers report that the return process is difficult and costly, often requiring them to ship items back to China at their own expense. The cost of return shipping can sometimes exceed the original purchase price, making returns impractical. Additionally, some customers claim that Northstyle offers store credit or partial refunds instead of full refunds, further complicating the return process.
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